Frequenty Asked Questions

Any questions you have regarding our service should be answered below.

Where do you deliver to?

You can enter your postcode on our website and it will tell you if we deliver in your area and when. If your home address is not included in our delivery area, maybe your work address is. If we deliver to you that’s great! You can shop online and set up your desired box types plus extras to be delivered to you weekly, fortnightly or just occasionally. Plus, remember we also have our vending machine where you can call and purchase our in-season produce! We hope to widen our delivery area as the business grows, so if we do not yet deliver to your area please leave us your email address and we will contact you if we start to deliver to your area.

How do I manage my orders?

We have guidance on our website simply select ‘Instructions on Managing Orders’ from the ‘Info’ drop-down on our website or follow our video tutorial.

Can I have extras without ordering a box?

No, you must order one of our boxes before you can purchase extras with your order. You can however purchase produce at our vending machine which doesn’t require you to get a box.

Cost of delivery

Delivery is free for all box types.

Can I pick the produce that goes into my box?

Unfortunately, this is not how our box scheme works. We put together the seasonal selection each week allowing our customers to enjoy a variety of local produce. We also include a recipe every week so that our customers can try different cookery ideas. However, if there is a vegetable or fruit item that you dislike we will a make a note of it and if it appears in the box selection we will substitute it for something else of the same value.

Do I have to get a delivery every week?

You are not in a contracted delivery scheme where you have to get every week. You can cancel your delivery at any time providing you give at least 48 hours’ notice before your next delivery and that you are paid up to date. Managing your own orders online allows you to control the frequency of deliveries. Weekly, fortnightly or even occasional deliveries are available but please allow 48 hours’ notice on any changes or cancellations to keep our harvesters happy.

Cost of weekly variety of fruit and/or veg to school/business

We can accommodate any school or business based on your budget and/or what you would like in your box. For more information, call or email us on the contact details provided on the website.

Time of delivery

We cannot give you a specific time for your delivery but you don’t need to be at home when we deliver your box! Just provide us with the delivery instructions in the ‘Payment & Account Details’ of your account and our delivery drivers will leave your box covered in the desired place e.g. the garage.

What do I do with the empty boxes?

Simply leave out your empties in your arranged place and we will collect and re-use them. Please try and keep your empties covered or in a sheltered area to avoid damage from any winter or wet weather conditions.

Does PayPal come out weekly automatically if I set up a regular order

No, however if you complete your details for Braintree on the ‘Payment’ option on your account then payment will come out automatically the day that your order is due to be delivered.

Problems with my box?

If you have any issues regarding the produce in your box, please do not hesitate to contact us and we will help to resolve the matter. All questions from our customers are very important to us no matter how big or small!

Can I collect a box at the vending machine?

Yes, you can! If you missed getting your order in on time for delivery or live locally and want a one of order, then please contact us and we will arrange to leave your box in a locker at our vending machine for you to collect. Note - boxes must be pre-paid.

Can I order a box for a gift for someone else?

Yes, we offer gift boxes & hampers too! If you want it delivered to another address, please do not change the address on your account- simply contact us and we will ensure your gift is delivered to the correct address.

Is there just one site for the vending machine?

Yes, we only have the vending machine based at the top of our lane: 224 Killaughey RoadDonaghdeeBT21 0LJ

I no longer need a weekly/fortnightly order- how do I change this myself

You can manage this on your account. Select ‘Manage your orders’ then ‘View, edit, order for a specific date’ and your orders will be displayed for the next 6 weeks. You can then edit or remove your orders. Remember that although you may not want an order weekly or fortnightly you can add any box type just occasionally-just choose the week you would like it delivered.

How do I reset my password?

When logging in select ‘Forgot my password’ and enter you email address or customer number and a temporary password will be emailed to you. Use this password to login and then select ‘Change your password’ under the ‘Payments & Account Details’ option.

I am unable to log in or reset my password online. Would you be able to do this for me?

If you are having issues resetting your password and the email generated password did not work for you, please contact us by email and we will work with you to reset your password.

I have accidently cancelled my regular orders-how do I fix this?

Don’t panic this can be easily fixed. Select ‘Manage your Orders’ on your account and then ‘Make a regular order’ and select the box type you want. If you have cancelled your order for the current week and it is past the 48hour deadline to order get in contact with us through email or phone and we will add your order to that week’s delivery if it is not too late.

What can I do if I need to cancel my order last minute?

Get in contact with us by phone or email and we will cancel your order for you.

My password reset didn’t work

If you are having issues resetting your password and the email generated password did not work for you, please contact us by email and we will work with you to reset your password.

Will I get enough potatoes?

This will depend on your family size and the cost of potatoes that time of the year. However, you can order from the 'Extras' section allowing you to bulk up on basic items that you would use a lot during the week. 'Extras' are only available when ordered with one of the box types.

What is the ‘Hungry Gap’?

After our long Northern Irish winter, the crops season will come to an end and the new season crops will not be ready for harvest. This period is traditionally known as ‘The Hungry Gap’, where we start to run out of local produce in the fields before our tasty new season crops are ready in early Summer. ‘The Hungry Gap’ phase usually lasts the month of May. This means that filling the boxes with local produce becomes virtually impossible before the new season produce is ready. During this period, we may have to include imported produce to compliment the local crops available.

How do I cancel my orders altogether as opposed to just the next following weeks?

Select ‘Manage your orders’ then ‘View, edit, order for a specific date’ where your next 6 weeks’ orders should be displayed. To cancel regular orders, select ‘Edit regular orders’ and then remove your box types. If receiving a box weekly or fortnightly does not work out for you, please contact us so that we can improve our Box Scheme. Remember- although you may not want a regular order you can still add occasional orders if and when desired.

How do I cancel when I go on holiday?

No problem, you can manage your orders from your account. Select ‘Manage your orders’ then ‘View, edit, order for a specific date’ and your orders will be displayed for the next 6 weeks. You can then edit or remove your order.

Are you organic?

We do not market FlavourFirst as Organic as we cannot guarantee that all the produce delivered is organic. We market ourselves as fresh, local and seasonal. However, the crops that we grow ourselves use minimal chemicals and occasionally we do source produce from organic growers and include it in the boxes.

What happens if I dislike a certain fruit or vegetable?

We don’t want to give you fruit or vegetables you don’t like so make sure to enter your preferences on your account. Select ‘Payments & Account Details’ and then ‘Likes and Dislikes’. This is where you can enter what you dislike and we will make sure you never receive this in any of your box types. If there is a fruit or vegetable that you like, please let us know in your ‘Likes’ and we will try to include it in your box.

How local is your produce?

In Donaghadee we grow a very extensive range of veg as chemically free as we can, both in our fields and poly tunnels. We also have other local growers around Newtownards and Comber growing other types of veg. The mushrooms and apples follow tradition and come from Armagh. However, during ‘The Hungry Gap’ you may find more imported produce in your box. We grow and source local fruit whenever possible but do have to rely heavily on imports due to our weather. We only supply Free Range Eggs fresh from our farm. Our flock of hens are supplement fed with second grade produce. They’re some yolks!